July 30, 2007
Dear Nikki,
We have been renting office space from The Professional Centre for the past two years. Throughout this time, we have found you and your staff to be very thorough, efficient and helpful when attending to our specific and growing needs. Jeannette, Margaret and Priscilla are very approachable, friendly, courteous, professional and truly customer service oriented.
When we were looking to rent office space in the downtown business core, we visited several business centres. We chose The Professional Centre because of its professional environment and the numerous administrative and technical support services that were offered to us at very cost effective rates. All of the office administrative management details are taken care of by the business centre, which frees up our time and allows us to focus on our business activities.
We have been very pleased with the facilities and the excellent service that we have received. So much so, that we are renewing our lease for another three years.
Nikki, it is clearly evident that you are committed to running a first class business centre and providing a high standard of service to your clients.
We would highly recommend The Professional Centre to anyone looking for full service office facilities and would be more than happy to provide a reference to any of your potential clients.
Sincerely yours,
David R. Beatty, O.B.E.
Managing Director
|
|
Dear Ms. Barnett,
I would like to take this opportunity to thank you and your staff for the excellent customer service and high levels of professionalism that you and your staff have provided to Carreg Management during the past year. The Professional Centre has always met our needs, and exceeded our expectations, in terms of image and quality of services.
Our firm has been more that pleased with our decision to join your centre, and even though our business has grown beyond our current premises and will now occupy its own space, I can, without hesitation, recommend The Professional Centre to others. You and your staff operate a first-class facility, and make a significant contribution to the professional image and success of your clients.
I would be more than happy to provide a reference to any of your potential clients.
Thank you.
Sincerely,
Chris Charron
Director
|
|
Back to Top
Dear Nikki:
Just thought I would jot down a few thoughts on my two and a half years as a tenant of The Professional Centre.
As a one person operation in Canada, it is very important for me to portray a strong corporate image to the outside world. Central to this are the top notch premises we enjoy here at 120 Adelaide and the support I receive from you, Priscilla, Margaret and Jeannette. Many times I have received positive feedback from callers and visitors regarding their interactions with "my staff"!
I have found the environment in the office to be collegial with the other tenants being friendly - the inherent isolation of a one-person office has not been an issue. The mix of tenants makes for an interesting and stimulating environment. I have made friendships that have continued outside the office.
The level of professionalism is excellent across the board - I have never been disappointed by the responsiveness of everyone working here. I truly consider the support staff and you an integral part of Fitch Canada.
Without reservation I would recommend The Professional Centre to anyone looking for office facilities. Thank you for making my job easier and for contributing to the success of Fitch Ratings in Canada.
Sincerely,
Stephen Shevoley
Director, Fitch Ratings Canada
|
|
Back to Top
August 11, 2000
Dear Nikki,
Given that I am entering my third year of occupancy in the Centre, I wanted to take a moment to relay my thoughts to you.
First and foremost, I want to highly commend the work that Priscilla, Margaret, and Jeannette undertake for us. Their commitment to excellence, professionalism, and efficiency is of paramount importance to me. Their willingness and ability to project such high standards has reflected well for Graham Financial Corporation. I have received many unsolicited, positive responses from clients and associates who have had contact with them when phoning or visiting our office. Those qualities, when combined with their warm and pleasant personalities, make this a very pleasurable office environment. In fact, I believe that the environment here at the Centre is of notable difference from many of the offices that I visit weekly.
Nikki, your efficiency and commitment to the Centre is also evident on a day to day basis. I have appreciated the timely manner that you address the multitude of issues that arise in the Centre. Your willingness to continue investing in technology and assets, such as the digital photocopier and updated boardroom chairs combine to make the decision to continue with our offices located here an easy choice. I certainly do not hesitate to recommend the Centre to anyone interested.
Sincerely,
Graham Financial Corporation
D. Paul Graham, President
|
|
Back to Top
Holl & Co. --- "I chose The Professional Centre because of the quality of the space and furniture, value for dollar and your genuine interest in my business. After having been a tenant for several years, I want you to know that things have worked out beyond my expectations. The service is first rate and the staff is not only very professional and friendly, but have a terrific sense of humour as well."
Tim Reid, Manager
|
|
Back to Top
Oct 5, 2005
Dear Nikki,
I have been with your organization for almost three years and would like to express how great an experience it is to have you and your staff as members of the Iomega team. I don't think of the facilities as independent of Iomega; instead it has become an integral part of our organization.
Whether it is the phone answering service that creates the presence of Iomega as a credible entity to its customers; the professional administrative support that is provided on an on going basis, or the tastefully designed and well provisioned boardrooms, which have been instrumental in cementing contracts and relationships, all contribute to a truly professional atmosphere and pleasurable working environment.
I find it tremendously reassuring and comforting to work in such a polished and friendly environment.
Sincerely,
Wally Schmidt
Manager, Canada
|
|
Back to Top
Dear Nikki,
As discussed, I originally chose The Professional Centre fifteen years ago for my business because of its professional, yet intimate, style, its central location and comparative lease costs. Since that time I have always been impressed by how efficiently the "Centre" has been managed and the high quality of support staff who work well as a team and actually appear to enjoy their roles in supporting a very diverse client group.
I occasionally check out what your competition is offering and my recent research indicates that even after our recent move, your new business centre still provides an excellent presentation, great location and the best pricing of any business centre in the downtown core.
If any of your potential clients would like a reference from an existing client, please have them give me a call.
Yours truly,
Phil Lawrence
President
|
|
Back to Top
Linktek" --- "I would like to thank you and your staff for the excellent customer service you have provided to Linktek Corporation. Before deciding on The Professional Centre over three years ago, I spent a lot of time comparison shopping. At that time I concluded that your operation was the most impressive. And you have consistently provided a high standard of service over the years. Please thank your staff for me. Your receptionists have always been professional, efficient and friendly, and consequently, they have made a significant contribution to the professional image Linktek wishes to convey to its clients. I would also like to commend Priscilla for her prompt, friendly and consistenly efficient service over the years. Congratulations on running a first rate business centre."
Adrian M. Davis, General Manager
|
|
Back to Top
June 16, 2003
Dear Nikki,
I am so impressed with the level of professionalism and customer service orientation of you and your staff at The Professional Centre that I feel compelled to bring it to your attention.
At the start-up of my business ten years ago, I had at least six difficult criteria that had to be met when selecting a business centre. I am delighted that The Professional Centre has surpassed all of them.
I continue to enjoy the environment here, specifically:
- the high, positive energy
- proactivity
- attention to detail
- quick follow-up to requests
- respect given to confidentiality
Nikki, you have gone out of your way time after time to anticipate as well as meet my needs, both business and personal. Your management, common sense and problem-solving skills are invaluable.
Priscilla has consistently provided superb administrative support. She is conscientious, quick, accurate and unflappable even when under pressure meeting tight deadlines.
Margaret and Jeannette, the receptionists, are extremely personable, upbeat and courteous - as numerous callers and clients have pointed out. They have provided exceptional personalized attention.
I wanted to formally express my appreciation to you and your staff for the constant attention to "customer service". You have all made such a significant contribution to the success of my business that it is not surprising that I wanted to continue to enjoy the association and move with you from the King Street location to the new office facilities at Adelaide Street West.
Sincerely,
THE LOWENTHAL GROUP INC.
Jan Lowenthal
President
|
|
Back to Top
Dear Nikki:
All too often, those of us in business for ourselves are quick to complain when a problem arises but slow to take a moment to pass on compliments for a job well done.
As you know, I moved over from a competitor of yours four years ago, partly because of the deterioration in the quality of their service. My objective in selecting a replacement was quite simple: to find a business centre where I could focus all of my energy on developing and serving clients and not have to worry about the nitty gritty of telephones being answered, presentations being typed and all of the myriad other administrative details which can sap your time.
I came into your Centre with high expectations in terms of the quality of service and can only say that those expectations have not only been met but in fact surpassed in almost every regard. The telephones are answered professionally, the office decor and environment are first class in every way, and the secretarial support is nothing short of outstanding - even when the nature of my work results in extreme demands against tight deadlines.
As an added bonus, I have found the other clients here to be highly compatible in terms of their professionalism and the types of work they do and the size of the facility to be one which is small enough to permit you to get to know some of the other clients and develop a bit of a sense of "family".
All in all, Nikki, I'm more than pleased with my decision to join your Centre. You and your staff deserve to be congratulated for running a first class operation and achieving an extremely high satisfaction level, despite having a group of what have to be the world's pickiest, hardest to please customers.
Regards,
Dan Richards, President
|
|
Back to Top
Dear Nikki,
On behalf of Montrose Mortgage Corporation (Toronto) Ltd. I wanted to take the time to make you aware of the excellent response we have received from both our clients and partners as it relates to the staff of The Professional Centre. There are on at least a weekly basis comments from clients about the telephone reception as to being helpful, courteous and efficient.
Numerous contacts have asked how we managed to locate such excellent employees for our new business. Undoubtedly as a start up operation the level of service we provide to our new clients will be the key to our success. Knowing that even when we are away from the office that reception is handled so politely and professionally is a great feeling of comfort.
On an internal basis we have also found the staff to be extremely helpful when it comes to all general administrative duties. The whole operation is really first class and we very much appreciate the effort of all the staff of The Professional Centre.
Yours truly,
Michael Lovett, Principal
|
|
Back to Top
Dear Nikki,
A year and a half has passed since Nova moved into the offices of The Professional Centre and, due to our extreme satisfaction since inception, we thought we'd express our gratitude in writing to you and your wonderful staff.
Your centre has constantly provided us with professional and friendly service. From the smiling faces and exceptional phone manner of Margaret and Jeannette in reception, to the ever-pleasing and efficient support of Priscilla, we'd like to commend you Nikki on managing a well-run and successful business centre.
To all of you, keep up the good work and please accept our sincere thanks for always being there to serve and assist Nova Bancorp and our clients.
Kind regards,
R. Derek Frost
Executive Vice President
|
|
Back to Top
Dear Nikki;
The Professional Centre always meets my expectations in appearance, staff services, and the courteous and respectful relationship they maintain with tenants. I also find that the Centre attracts tenants who are easy and enjoyable to work alongside.
It is so important to project the right corporate image to clients and I am always confident that my clients will feel that The Professional Centre provides the proper balance of quality and common sense.
Without hesitation I can say that the centre consistently helps to make one's work day both productive and pleasurable.
Yours truly,
David H. Stewart
|
|
Back to Top
Dear Nikki,
Just a quick note to thank you and your wonderful staff at 145 King St. West for making business life a little easier in these hectic times. It is truly a pleasure to work in an environment where professionalism is key and a friendly atmosphere is second nature.
From our first meeting in September 2001, it was apparent that The Professional Centre was definitely the place for UAB Group to house the downtown office. Your clients are your number one priority and you take every opportunity to confirm that philosophy. Jeannette, Priscilla and Margaret are always ready to accommodate and assist in any way they can. The family atmosphere surrounds us every day and it is very much appreciated.
Once again, my sincere thanks to you and your staff.
Yours truly,
Silvana Facciolo, CRM
Senior Account Manager
CGI formerly UAB Group
|
|
Back to Top
|
