Dear Nikki,
We have been renting office space from The Professional Centre for the past two years. Throughout this time, we have found you and your staff to be very thorough, efficient and helpful when attending to our specific and growing needs. Jeannette, Margaret and Priscilla are very approachable, friendly, courteous, professional and truly customer service oriented.
When we were looking to rent office space in the downtown business core, we visited several business centres. We chose The Professional Centre because of its professional environment and the numerous administrative and technical support services that were offered to us at very cost effective rates. All of the office administrative management details are taken care of by the business centre, which frees up our time and allows us to focus on our business activities.
We have been very pleased with the facilities and the excellent service that we have received. So much so, that we are renewing our lease for another three years.
Nikki, it is clearly evident that you are committed to running a first class business centre and providing a high standard of service to your clients.
We would highly recommend The Professional Centre to anyone looking for full service office facilities and would be more than happy to provide a reference to any of your potential clients.
Sincerely yours,
David R. Beatty, O.B.E.
Managing Director
Dear Nikki:
Just thought I would jot down a few thoughts on my two and a half years as a tenant of The Professional Centre.
As a one person operation in Canada, it is very important for me to portray a strong corporate image to the outside world. Central to this are the top notch premises we enjoy here at 120 Adelaide and the support I receive from you, Priscilla, Margaret and Jeannette. Many times I have received positive feedback from callers and visitors regarding their interactions with "my staff"!
I have found the environment in the office to be collegial with the other tenants being friendly - the inherent isolation of a one-person office has not been an issue. The mix of tenants makes for an interesting and stimulating environment. I have made friendships that have continued outside the office.
The level of professionalism is excellent across the board - I have never been disappointed by the responsiveness of everyone working here. I truly consider the support staff and you an integral part of Fitch Canada.
Without reservation I would recommend The Professional Centre to anyone looking for office facilities. Thank you for making my job easier and for contributing to the success of Fitch Ratings in Canada.
Sincerely,
Stephen Shevoley
Director, Fitch Ratings Canada
Dear Nikki,
Given that I am entering my third year of occupancy in the Centre, I wanted to take a moment to relay my thoughts to you.
First and foremost, I want to highly commend the work that Priscilla, Margaret, and Jeannette undertake for us. Their commitment to excellence, professionalism, and efficiency is of paramount importance to me. Their willingness and ability to project such high standards has reflected well for Graham Financial Corporation. I have received many unsolicited, positive responses from clients and associates who have had contact with them when phoning or visiting our office. Those qualities, when combined with their warm and pleasant personalities, make this a very pleasurable office environment. In fact, I believe that the environment here at the Centre is of notable difference from many of the offices that I visit weekly.
Nikki, your efficiency and commitment to the Centre is also evident on a day to day basis. I have appreciated the timely manner that you address the multitude of issues that arise in the Centre. Your willingness to continue investing in technology and assets, such as the digital photocopier and updated boardroom chairs combine to make the decision to continue with our offices located here an easy choice. I certainly do not hesitate to recommend the Centre to anyone interested.
Sincerely,
Graham Financial Corporation
D. Paul Graham, President
Dear Nikki,
The RDF Group of Companies first moved into your offices back in 1997 and found the space and especially the support services provided by you and your staff exceptional! After many years, our business required that we locate outside of the downtown core, but we maintained one of your VIRTUAL SERVICE plans, which worked well for us because of the continuity provided by the same people answering our telephones and taking care of our needs.
We came back to The Professional Centre as full time office clients seven and a half years ago because of our extreme satisfaction since inception, and we thought we'd express our gratitude in writing to you and your wonderful staff.
Your Centre has constantly provided us with professional and friendly service. From the smiling faces and exceptional telephone manner of Margaret and Jeannette at Reception, on which many of our clients have commented positively, to the ever pleasing and professional support of Priscilla, we'd like to commend you, Nikki, on managing a well-run and successful business centre.
To all of you, keep up the good work and please accept our sincere thanks for always being there to serve and assist RDF Group of Companies and our clients. I highly recommend your Centre to anyone contemplating renting a serviced office.
Kind regards,
RDF Group of Companies, Inc.
Richard Derek Frost, Managing Director
Dear Nikki,
lt has been almost seven years since l first became a client of The Professional Centre. l thought it might be appropriate to reflect on my time with you and your Team.
There are many in the business of providing office space in the downtown core; barriers to entry are few and there clearly is a market, as more and more people look at starting a business, or renting private space close to their primary clients. There are, however, not very many who understand the difference between providing a commodity versus a first-class client service environment.
The major and clear differentiator between your organization and another with which l have had direct experience, is the degree of professionalism that characterizes the entire team. To a person, the team members are client-focused and service-centred. Pleasant and efficient service is a hallmark, one that has been noted by many of my clients who visit or call-in.
A final point: you clearly have a Team that wants to be here and therefore has remained with you over the years. They know their stuff, they know their clients and they care about doing the best job possible!
Best wishes for continued success as you lead and build The Professional Centre; feel free to use me as a reference with any prospective clients.
Sincerely,
Ross Roxburgh
Dear Nikki,
After having been a client at The Professional Centre for over 9 years, I feel compelled to express my appreciation of how much you and your team contribute to the success of my business.
I came into your Centre with high expectations in terms of the quality of service and can only say that those expectations have not only been met but in fact surpassed in almost every regard. The telephones are answered professionally, the office decor and environment are first class in every way, and the secretarial support is nothing short of outstanding - even when the nature of my work often results in extreme demands against tight deadlines. Everyone here goes out of their way to anticipate and meet my needs.
As an added bonus, I have found the other clients here to be highly compatible in terms of their professionalism and the types of work they do and the size of the facility to be one which is small enough to permit you to get to know some of the other clients and develop a bit of a sense of "fami|y".
This is a truly 'customer service centered’ environment, an attractive, convenient location on THE PATH and close to all my clients. I find it tremendously reassuring and comforting to work in such a polished and friendly environment. You and your staff deserve to be congratulated for running a first class operation and achieving an extremely high satisfaction level.
Sincerely,
Brian M.Sutton
President
To Whom It May Concern:
Nikki and the team at the Professional Centre have been incredible in helping us get our Toronto team started. The tenure of her support team and their expertise has helped us win both clients and hire the best senior individuals. The fact that the Professional Centre also has a very long tenure of tenants/clients shows that the level and quality of service has remained high for many years.
We have been very pleased since the day we moved in and highly recommend her facility and services.
Sincerely,
Sheldon North Corporate Affairs
Dear Nikki,
I would like to take this opportunity to provide you with some recognition for the services you provide. Rather than provide you with a letter of appreciation that is general, I wish to make some specific comments about why I value your services so that you can be very direct with clients and other interested persons about what you do and why your business centre is superior.
The physical premises are well designed. The office sizes and boardrooms are efficient and functional. The existence of two kitchens is optimal. The access to boardrooms even for a heavy user like myself is exceptional. I also note that you have regular cleaning of the carpets, as well as paint, furniture and trim touch ups to keep the premises appealing fresh at all times.
You obviously have an excellent relationship with the landlord, Oxford. Requests for HVAC and lighting adjustments would often be responded to in less than 30 minutes by capable and courteous professionals. The offices, washrooms and hallways were always maintained in a meticulous fashion.
Reception hours of 8:30 am to 5:30 pm with continual staffing all day long are very helpful and essential to managing a small business. I have been in your office for over six years. Never once was reception ever abandoned.
Reception is also important to manage client arrivals and to have coverage for those times when third parties are making inquiries in your absence by telephone or in person. Never once was an inquiry made that was not addressed and taken care of professionally.
Very seldom did I ever experience telephone, Internet or photocopier interruptions and, when I did, it was third party issues, never a problem caused by your staff. Furthermore, you and your staff made it a priority to rectify the matter as much as it was a priority to me.
It goes without saying that your staff is highly effective and consummate professionals. The courtesy and effectiveness is on par to that which I strive for in my office. I have thoroughly enjoyed Margaret and Jeanette at reception. I view them as professional colleagues. I am of the same view with respect to Priscilla, who continuously solved every obscure WORD formatting problem I ever had with enthusiasm and courtesy.
The collegiality you have established in the office is highly worthy of recognition. All of your tenants are approachable and yet everyone is discrete and respectful of confidentiality. The Christmas event you hold ever year promotes these collegial bonds and is greatly appreciated.
You always display a sense of enthusiasm and understanding of small businesspersons. I believe that comes from your own small business experience. For instance, you always accommodated my needs for expansion and contraction during the 2008 financial market problems, and otherwise at many times over the past six years. I was always treated respectfully in the manner of a true business partner. This “let's work together approach” is transferred to your staff who also continuously display the same understanding and positive demeanour. As it is said, a good environment “comes from the top".
When one reviews the foregoing, I would hope that it is very apparent why your services are exceptional, and I have been very fortunate to be one of your occupants.
Yours truly,
Dennis H. Peterson, Solicitor